Online CV

Name

Shaun Ryan-Izzard

Date of Birth

21st March 1975

Place of Birth

Leek, North Staffordshire

Background

Born just outside of Stoke on Trent, I have always been interested in Science and Technology. I went to University at Staffordshire University studying Biochemistry and Microbiology. After University I tried my hand at teaching, first as a Part-Time Lecturer at Stoke on Trent College, where I wrote a module to the Return to Study Open College course, and then as an Associate Teacher at Berry Hill High school. After deciding that this was not a career path I wanted, I joined Singlepoint as a Credit Control advisor, spent four months as a Development Coach, until Joining the MI Team in December of 2004. In 2009, I took redundancy to allow me to move to South Birmingham to be with my future wife, and started working at Britvic Soft Drinks Ltd. In February of 2012, I got married at Crewe Hall in Cheshire.

Education

1993 to 1996 - Staffordshire University

Stoke on Trent United Kingdom

Level Achieved: BSc (Hons) - Biochemistry and Microbiology

1991 to 1993 - Moorside High School

Stoke on Trent United Kingdom

Level Achieved: A Level – Chemistry, General Studies

1986 to 1991 - Moorside High School

Stoke on Trent United Kingdom

Level Achieved: GCSE – Biology, Chemistry, Physics, Computer Studies, History, English Literature

Work Experience

NGA Human Resources

Birmingham, West Midlands

2015 - 2015

MI Analyst

This role involved a wide range of functions. These included the development of an ongoing call forecasting tool for the "Colleague Services" contact centre, a series of management level reports, data collection methodologies and a staff record and management solution which evaluates the staffing level at any given day against the bugetary requirements

Skills Funding Agency

Coventry, Warwichshire

2012 - 2015

Strategic Data Analyst

Working as a Data Quality Analysis within the Learner Records Service of the Skills Funding Agency, I am responsible for reviewing learner data, ensuring the quality of data arriving from the various learning providers and awarding associations. This includes identifying specific issues arising from the transfer of data, as well as monitoring the various algorithms used to identify learners, recommending and testing potential improvements and data fixes. I have also been involved in the maintenance and development of the Learning Record Service’s Analysis Sandpit. Finally, I have been involved in the administration of the Data Management Team’s SharePoint Deployment, including the migration of documents from one team site to another during the recent agency re-organisation

Britvic Soft Drinks Ltd

Solihull, West Midlands

2009 – 2012

Management Information Analyst

Within this role, I was responsible for collating and preparing regular daily, weekly and four weekly reports which assist in the strategic planning and operations of the Contact centre based at Solihull. I was also responsible for evaluating current processes and protocols and suggesting, developing and implementing more effective and efficient processes. I also acted as the lead Customer Operations SharePoint administrator. I have been trained in the use of the Avaya Administrator system and Verint’s Work Force Management System

Vodafone UK

Newcastle under Lyme

2004 - 2009

Business Analyst

Within this role I was responsible for analysing internal customers’ data and reporting requirements, and developing a detail project specification based on these requirements. This required me to lease with all parts of the business, as well as external agencies and outsourcing groups, to establish a consistent reporting approach. I was also responsible for handling customers’ “Ad Hoc” queries, regarding current reporting. This required me to develop new reporting protocols using software such as Microsoft SLQ Analyser, Access, Excel, Word and PowerPoint, as well as more specialised reporting software such as Business Objects, and to ensure all new reports and processes produced are tested and validated. I was also required to produce key monthly processes which calculate Sales Agent Commissions payments and Credit Operations Agents Performance Rating against Business Improvement Matrices.

Singlepoint 4U Limited / Vodafone UK

Stoke on Trent

2004 - 2004

Development Coach (Secondment)

As part of this role I was responsible for assisting in the training and continual development of Credit Control advisors as well as being responsible for assisting in a drive for agent quality, improved customer experience and improved business practices within the Credit Control environment. As a requirement of this role, I completed the in house Management Training Scheme

Singlepoint 4U / Vodafone UK

Stoke on Trent

2002 - 2004

Credit Control Advisor

In this role I was responsible for answering customer queries regarding mobile phone bills, assisting with the managing of “Bad Debt” by seeking recovery of customer outstanding balances. This required high levels of Objection Handling, i.e., dealing with difficult and abusive customers politely and reasonably, whilst maintaining company operational procedures and policies

My Interests

I am an avid movie fan, especially within the Action Adventure, Science Fiction and “Sword and Sorcery” genre. I also enjoy reading similar materials. I have a keen interest in Science and Technology. I have a keen interest in History, and enjoy visiting historical sites such as Castle, Stately Homes and Battle fields (with a special interest in Medieval History of Britain).